Shipping and Policies


 

Shipping Policies

Spinning wheels and weaving looms: (other shop products like batts etc, please scroll)

Ashford products are dispatched in a about a week, Kromski can sometimes take longer depending on stock. I usually have the Fantasia wheels in stock, and the Harp loom in some sizes, please email me to confirm. Please leave four weeks for Kromski products to arrive from HQ before delivery.

Shipping estimates for overseas for Ashford and Kromski, non Europe is roughly £60, by courier.  EU is roughly £30. 

Spinolution

All prices for Spinolution wheels include shipping from the USA, directly to your door in the UK, including ALL taxes and VAT***. Every wheel is dropped shipped directly from Spinolution HQ in Washington, after being handmade to order and tested by Mike - who created Spinolution wheels.  The waiting time is typically 4-5 weeks from ordering. 

*** You have two options here. 1)As wheels are sent directly to you from the USA, you will be asked to pay VAT and customs upon arrival. I will refund you these costs as they are included in the price of your wheel. This is typically around 10% of the overall price. I will refund you via paypal or shopify payments immediately upon receipt. It's a little annoying but this is the fastest, and cheapest way to get the wheel to you.

2) If you prefer less hassle, I can receive the wheel, and send it on to you for £10 - £20 extra, the cost of a courier. Which I am more than happy to do, and this is the way I typically send wheels from other makers. ***

European customers are charged the same amount, which includes shipping and most taxes and VAT for most countries in the EU. Please get in touch if you need a more personalised quote, as some taxes are higher in some countries. 

American customers- You are the lucky ones! As Spinolution wheels are made in the USA, you are not charged shipping, vat or taxes. If you would like me to be your supplier, the price for your wheel is correct on the official spinolution website. www.Spinolution.com. I'll be happy to help you with your wheel purchase. 

Other Shop Products

I aim to get your package wrapped up and sent out within two working weeks, although it is usually sooner. If it is for a special occasion, would you please send me a little email to let me know? Please leave 20 working days for me to dispatch. This may seem like a fairly long time, but most orders are handmade to order by myself. 

As I often hand-card batts to order, this can sometimes take me a little while if I have several orders to fulfil- especially if I get a rush of orders due to being featured on a blog or if there is a wool show.

Shipping Rates

I can upgrade your shipping to tracked if you send me a message, Royal mail do not offer tracked as standard.  

Shipping to the UK is £3.50

Shipping to the EU and Europe is £5.60

Shipping to the US is £7.70

Shipping to the rest of the world is £8.

Shipping for heavier items such as spinning wheels will be £8 inland, sent via courier.

Refunds, warranties and spare parts

Wheels and looms:

Spinolution offers a one year warranty on all wheels, which includes spare parts if there is an inherent problem with your wheel. 

Kromski and Ashford also offer spare parts up to 1 year. 

Other items

I am happy to offer a refund or cancellation within 14 days of you receiving your order.  if your order is faulty, I am happy to send a replacement. Please send back the item in an unused, unopened condition. I am afraid I cannot refund any shipping costs, including the original shipping cost of the item. 

I do not offer refunds for items not received. In most instances I will send you a replacement.