Shipping and Policies



Covid -19 and Brexit have caused some delays and uncertain dispatch times - equipment has been particularly effected with shipping delays. Please place your order early to not be disappointed as equipment can sometimes take several months to arrive.

Please note that for all orders placed outside the UK, the customer is responsible for any taxes or import charges their country may charge, and is the importer on record. 

Non- Equipment Shipping Rates(For policies, please scroll down) 

Shipping to the UK is £4.50

Shipping to the EU and Europe is £7.50

Shipping to the US is £10.70, heavier parcels £15.50

Shipping to the rest of the world is £20.

Shipping for heavier items in the UK will be £8 inland, sent via courier.

These rates apply to mainland UK - for Highlands and Islands there will be an exra charge for larger parcels to be invoiced at dispatch.

Shipping heavy equipment items to non European countries is roughly £80, by courier.  European countries is roughly £60. Any extra will be invoiced.

 

Shipping Policies

Shop Products (not including wheels/looms- for those, please scroll down)

 I aim to get your package wrapped up and sent out within 10 working days. If it is for a special occasion, would you please send me a little email to let me know? Please leave 20 working days for me to dispatch. This may seem like a fairly long time, but most orders are handmade to order by myself.

All taxes and charges incurred outside of the UK are the customers responsibility.

Spinning wheels and weaving looms: (other shop products like batts etc, please see above)

Most equipment items are ordered in as needed.

Ashford products are 'usually' dispatched in a about a week- two weeks after I place the order to Ashford HQ, however the pandemic and Brexit have caused some extra unforseen delays, which may cause unknown and severe delays to all items. Broadly speaking I would allow two-three months for items to arrive. Kromski can take four weeks or more depending on stock. Please leave four weeks for all Kromski products to arrive from HQ before delivery. During the pandemic and post brexit some further unknown delays might happen . Louet - Update -wheels, carders and looms from Louet are taking quite a long time to come through at the moment due to supply issues and brexit. Expect delays of up to three months on some items.  Previously larger weaving looms are made to order and can take four- six weeks. Smaller frame looms are often in stock.

Shipping estimates for overseas for Ashford, Louet and Kromski, non Europe is roughly £150, by courier.  EU is roughly £80.

Cancellations

Cancellations on equipment may incur a charge of up to 10% to cover expenses charged to me when a customer cancels.

 

Refunds, warranties and spare parts

Wheels and looms:

Kromski, Louet and Ashford offer spare parts up to 1 year.

Other items

I am happy to offer a refund or cancellation within 14 days of you receiving your order. If your order is faulty, I am happy to send a replacement. Please send back the item in an unused, unopened condition. I am afraid I cannot refund any shipping costs, including the original shipping cost of the item. 

I do not offer refunds for items not received. In most instances I will send you a replacement. 

Note on batts 

All batts are hand carded, and in most cases they are made to order. There will be slight differences in each batt made, and in some cases different fibres and colour shades may be used instead of those listed, depending on stock. Your batt will usually come out looking just like my picture. :-) 

Price Match

We are happy to price match on all Ashford, Kromski and Louet products.