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Shipping and Policies

Please note: for orders placed outside the UK, the customer is responsible for any taxes or import charges their country may apply, and is the importer of record.

Shipping Rates

Shop products (not including wheels/looms)

  • UK: £4.50
  • EU and Europe: £7.50
  • US: £10.70 (heavier parcels £15.50)
  • Rest of world: £20
  • Heavier UK items: £8, sent via courier

These rates apply to mainland UK. For the Highlands and Islands, larger parcels may carry a small extra charge, invoiced at dispatch.

Spinning wheels and weaving looms

  • Europe: approx. £60 by courier
  • Rest of world: approx. £150 by courier
  • (Final cost confirmed at dispatch — I'll always let you know if it differs from the estimate.)

Dispatch Times

Shop products (batts, roving, kits, etc.)
Most orders are handmade to order, so I aim to get everything wrapped and sent within 10 working days. Ordering for a special occasion? Drop me a quick email and I'll do my best to prioritise it.

Spinning wheels and weaving looms
Most equipment is ordered in specially for you once you place your order, so lead times vary by brand:

  • Ashford: typically 1-2 weeks after I place the order with Ashford HQ
  • Kromski: typically around 4 weeks, depending on current stock levels
  • Louet: larger looms are made to order and typically take 4-6 weeks; smaller frame looms are often in stock and ship faster

I keep a close eye on lead times with each supplier and will always email you if anything looks like it'll run longer than expected — you won't be left wondering.

Refunds, Warranties and Spare Parts

Your right to cancel
As with any online purchase in the UK, you have the right to cancel your order for any reason within 14 days of receiving it, without needing to give a reason. Once you've told me you'd like to cancel, you then have a further 14 days to return the item, and I'll issue your refund within 14 days of receiving it back (or of you providing proof of postage).

Faulty or damaged items
If anything arrives faulty, damaged, or not as described, please get in touch and I'll sort out a refund or replacement.

Wheels and looms
Kromski, Louet and Ashford all provide spare parts for up to a year after purchase — so you're well covered if you ever need a replacement part.

Price Match

Happy to price match on all Ashford, Kromski and Louet products — just get in touch.