Shipping and Policies


 Shipping Rates (For policies, please scroll down) 

Free shipping in the UK for all spinning wheels.

Shipping to the UK is £3.70

Shipping to the EU and Europe is £5.70

Shipping to the US is £7.70, heavier parcels £12.50

Shipping to the rest of the world is £8.

Shipping for heavier items will be £8 inland, sent via courier.

Shipping heavy items to europe is roughly £30-£40, and the the US/ Canada roughly £60- £70 . Any extra will be invoiced. 

Shipping Policies

Shop Products (not including wheels/looms- for those, please scroll down)

 I aim to get your package wrapped up and sent out within 10 working days. If it is for a special occasion, would you please send me a little email to let me know? Please leave 20 working days for me to dispatch. This may seem like a fairly long time, but most orders are handmade to order by myself.

Spinning wheels and weaving looms: (other shop products like batts etc, please see above)

Ashford products are dispatched in a about a week- two weeks after I place the order to Ashford HQ, Kromski can sometimes take longer depending on stock. I usually have the Fantasia wheels in stock, the Prelude, Sonata and Minstrel, and the Harp loom. Please leave four weeks for all Kromski products to arrive from HQ before delivery. Louet wheels are often in stock, and if not can take up to four weeks. Larger weaving looms are made to order and can take four- six weeks. Smaller frame looms are often in stock. 

Customised wheels, including the fantasia can take up to a month to get painted, before dispatch, depending on the availability of my professional painter. 

Shipping estimates for overseas for Ashford, Louet and Kromski, non Europe is roughly £60, by courier.  EU is roughly £30.

 

Refunds, warranties and spare parts

Wheels and looms:

Kromski, Louet and Ashford offer spare parts up to 1 year.

Other items

I am happy to offer a refund or cancellation within 14 days of you receiving your order.  if your order is faulty, I am happy to send a replacement. Please send back the item in an unused, unopened condition. I am afraid I cannot refund any shipping costs, including the original shipping cost of the item. 

I do not offer refunds for items not received. In most instances I will send you a replacement. 

Note on batts 

All batts are hand carded, and in most cases they are made to order. There will be slight differences in each batt made, and in some cases different fibres and colour shades may be used instead of those listed, depending on stock. Your batt will usually come out looking just like my picture. :-) 

Price Match

We are happy to price match on all Ashford, Kromski and Louet products.